SonaSmart (The smart unit of Sonalika Enterprises) values the trust you place in us and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our products, services, website, chatbot, and customer support systems.
1. About Us
SonaSmart is engaged in the sales and servicing of RO water purifiers, water coolers, and related appliances. We also operate an online complaint management system and an inquiry system through chatbot and WhatsApp to provide efficient customer support.
2. Information We Collect
We may collect the following categories of information:
-
Personal Information: Name, mobile number, email address, physical address
-
Service Information: Product details, installation data, service requests, complaints, warranty records
-
Communication Data: Messages shared through chatbot, WhatsApp Business API, website forms, emails, or calls
-
Technical Information: IP address, browser type, device details (for security and system performance)
3. How We Collect Information
Information is collected when you:
-
Submit an inquiry or complaint via our website or chatbot
-
Communicate with us through WhatsApp, phone calls, or email
-
Purchase, install, or request servicing of our products
-
Interact with automated systems such as chatbots or WhatsApp Business API
4. Purpose of Data Collection
We use your information to:
-
Register and resolve service complaints and inquiries
-
Provide installation, maintenance, and repair services
-
Communicate service updates and important notifications
-
Improve customer experience and service efficiency
-
Maintain internal records and comply with legal obligations
5. Use of WhatsApp Business API & Chatbot
We use WhatsApp Business API and chatbot services strictly in accordance with Meta’s Platform Policies:
-
Messages are used only for customer support, service communication, and inquiry handling
-
No unsolicited or spam messages are sent
-
Promotional messages are shared only with explicit user consent
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. Information may be shared only with:
-
Authorized service technicians for service fulfillment
-
Technology partners supporting complaint management or chatbot systems
-
Government or legal authorities if required by law
7. Data Storage & Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. Access is restricted to authorized personnel only.
8. Data Retention
Personal data is retained only for as long as necessary to:
-
Provide services
-
Resolve complaints
-
Meet legal, accounting, or regulatory requirements
9. User Rights
You have the right to:
-
Access your personal data
-
Request correction of incorrect information
-
Request deletion of your data
-
Withdraw consent for communications
10. Data Deletion
Users may request deletion of their personal data by contacting us at:
Email: support@sonasmart.com
Requests will be processed within a reasonable timeframe as per applicable laws and Meta data protection guidelines.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
12. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on our website with a revised effective date.
13. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
SonaSmart (Sonalika Enterprises)
E-Mail: info@sonasmart.com
Toll-Free No: 18008906744